VTNZ's Cancellation Policy for Online Bookings

VTNZ requires advance notice if you need to cancel or amend your Pre-Purchase Inspection booking. Cancellations made before 4pm on the Business Day prior to the Pre-Purchase Inspection booking will receive a full refund less our $15 admin fee; there will be no refund should a cancellation occur after 4pm on the business day prior or if the vehicle is not brought to the booked testing station.

To cancel your booking (before 4pm on the Business Day prior) and arrange your refund, please use this link to contact VTNZ's Finance team (or call us on 04 495 2500).

To amend your booking to a different time at the same testing station, liaise directly with the VTNZ station where the Pre-Purchase Inspection is booked.

A Business Day refers to Monday to Friday and does not include Saturday, Sunday, Public or Wellington Anniversary Day (the Monday nearest to 22 Jan).

VTNZ reserves the right to change or move your booking due to any unforeseen circumstances.